Updated 12/08/2021: Patriot Eye is no longer in business. Click here to view our other dispatch partners with competitive packages using the same platform.
New GSOC Launches Using KST's Orna
Kerkton Security Technologies announces a new partnership with Patriot Eye, a Global Security Operations & Fusion Center located in San Antonio, Texas.
Patriot Eye provides services such as 24/7 public safety communications, security intelligence and surveillance monitoring. The operations center is able to intake and distribute information worldwide to their customers.
Patriot Eye is using Orna, a computer-aided dispatch system, that allows the operators to intake information and dispatch patrol officers in real time.
" Patriot Eye offers a unique public safety dispatch service, that is an experience that is not offered by our competition. We have built our platform and cost structure to limit a maximum of 300 users per dispatcher, and we average approximately only 75-100 users on each dispatcher channel at any given time. This means, there is little to no wait when trying to reach dispatch during the times when you need it the most. "
Once again, we have been busy at Kerkton Security Technologies working on new features and updates to improve Orna. We are excited to announce the release of the Panic Button , which is our biggest new feature since the April update. Mobile module now has a "Panic" button at the top left that automatically creates a call with a "Panic" NOC when pressed. All available dispatchers in the Dispatch module will be alerted. The Panic Button will blink for the officer until the officer is cleared. From Dispatch module, dispatchers can press the Panic Button to view current panic calls. If there is only one panic call, the dispatcher will be automatically forwarded to the panic call. The Panic Button blinks in Dispatch module until the call is closed to help ensure safety of officers. There are some additional updates. Orna now has a Call for Service Audit Log , the ability to update Call Comments , a Command Line in Dispatch to quickly add a secondary location, full screen windows for assigned and unassigned calls in Dispatch In Progress Screen, Tours updates (tours management headers more intuitive, multiple tour stops can be added/removed from tour, multiple tasks can be added/removed from tour stops), version update notifications for if you are using Orna during an update (no downtime as before, but now you get a notification at the end of the update), and various bug fixes.
New Features and Updates
All State GSOC is now providing dispatch services with radios using our Orna computer aided dispatch software system.
We are pleased to announce the release of two new features: analytics reports and company documents . Analytics Reports You can now create analytics reports for specific clients or company-wide. You can select annual, year to date, monthly, or custom date range. Analytics includes call and case report locations, detailed breakdowns of Nature of Calls, officer response times, and information about activity over time. This feature allows you to download analytics reports in PDF format. Analytics reports can be accessed through the top bar, and access can be adjusted for different permissions groups.
Read about Orna computer aided dispatch software updates for October 2021. Updates include launch of Orna Client Portal, customizing self-initiate, and improved usability.
Orna computer aided dispatch software helps you get your job done fast. With our new client portal, your clients can also be kept up to date on incidents and activities. White labelled with your company name and logo. See audit log of client activity for business insights and legal purposes.
At Kerkton Security Technologies, we have been busy updating our private security dispatch software, Orna. Read on to learn about our latest updates which can make your job easier.
Guard tour management systems help security agencies fulfill customer requirements and ensure properties receive the patrol service or static guard service requested. Today we are pleased to announce a remodeled tour management system that is available in preview. This update will allow for more customization than the previous version and is much easier to manage.
The automated emails generated for your clients, each email will now include a hyperlink to view the report. The hyperlink allows the recipients to open the report in their browser avoiding the email client restrictions that prevent large attachments. Images that were associated to a note or tour stop issue will now be included in the file. This update will pave the future for enhancements with case reports and calls for service.
Our team has been working hard to integrate with stripe for billing and the management of payment information for Orna subscriptions. This will allow for our staff to focus more on application development and less time on the management of client accounts, ultimately benefiting everyone. Some the benefits for our clients will include more frequent communication on expired cards and upcoming subscription renewals. However, one of the bigger benefits will be grace periods which you can review further on payment management . Customers will be migrated over in stages throughout June and July.