Press Releases
New Features and Updates
All State GSOC is now providing dispatch services with radios using our Orna computer aided dispatch software system.
We are pleased to announce the release of two new features: analytics reports and company documents . Analytics Reports You can now create analytics reports for specific clients or company-wide. You can select annual, year to date, monthly, or custom date range. Analytics includes call and case report locations, detailed breakdowns of Nature of Calls, officer response times, and information about activity over time. This feature allows you to download analytics reports in PDF format. Analytics reports can be accessed through the top bar, and access can be adjusted for different permissions groups.
Orna computer aided dispatch software helps you get your job done fast. With our new client portal, your clients can also be kept up to date on incidents and activities. White labelled with your company name and logo. See audit log of client activity for business insights and legal purposes.
Kerkton Security Technologies was engaged by security agencies who transport prisoners but have issues where they have to buy multiple software platforms to support support medical and prisoner transports.
Most customers are focused on getting new security contracts, managing their guard force and payroll for example, but don't spend enough time increasing their visibility on the web. By introducing website services that can be managed by the security company and KST we hope to solve that issue.
KST's website services offer responsive designs so you don't have to worry about what type of device your potential customer is using and better SEO. All websites come hosted on AWS so you can count on 99.99% monthly uptime and you won't miss a contact request.
The software development team working on Orna has taken initiatives this month, making it a priority to ensure Orna continues improves control over who can see incident reporting data. One of the main enhancements for this initiative was the addition of a records administrator group to provide restrictions for incident reports. Allowing customers who require stricter data control to grant access only by the use of the records administrator group.
At Kerkton Security Technologies, we believe in promoting your company, not ours. Which is why we updated Orna with the general availability of white labeled services. This service is released across all PDF's related to your data and e-mails generated to your clients.
This service is provide for free. view more information under the section white label.
Kerkton Security Technologies announces the general availability of "Company Link" allowing companies and agencies to work together By providing a streamlined way for dispatch centers or global security operation centers to connect with security patrol companies, they can coordinate a more effective response. Company Link allows for operation centers to view officer locations on a map and distribute call information to officers working for other companies in the field. This reduces the amount of time spent officers spend contacting dispatch centers and more time handling incidents. The general availability of this feature also creates the opportunity for new business. The ability to create operation centers to provide additional services customers, such as dedicated dispatch operators or call centers to intake information at a single location. Natural disaster centers and law enforcement officials could partner with private firms using Orna, allowing them to view incidents reported to the private sector in real-time to provide a more coordinated response plan.
Kerkton Security Technologies announces a new partnership with Patriot Eye, a Global Security Operations & Fusion Center located in San Antonio, Texas.
Patriot Eye provides services such as 24/7 public safety communications, security intelligence and surveillance monitoring. The operations center is able to intake and distribute information worldwide to their customers.
Patriot Eye is using Orna, a computer-aided dispatch system, that allows the operators to intake information and dispatch patrol officers in real time.
Product Updates
Once again, we have been busy at Kerkton Security Technologies working on new features and updates to improve Orna. We are excited to announce the release of the Panic Button , which is our biggest new feature since the April update. Mobile module now has a "Panic" button at the top left that automatically creates a call with a "Panic" NOC when pressed. All available dispatchers in the Dispatch module will be alerted. The Panic Button will blink for the officer until the officer is cleared. From Dispatch module, dispatchers can press the Panic Button to view current panic calls. If there is only one panic call, the dispatcher will be automatically forwarded to the panic call. The Panic Button blinks in Dispatch module until the call is closed to help ensure safety of officers. There are some additional updates. Orna now has a Call for Service Audit Log , the ability to update Call Comments , a Command Line in Dispatch to quickly add a secondary location, full screen windows for assigned and unassigned calls in Dispatch In Progress Screen, Tours updates (tours management headers more intuitive, multiple tour stops can be added/removed from tour, multiple tasks can be added/removed from tour stops), version update notifications for if you are using Orna during an update (no downtime as before, but now you get a notification at the end of the update), and various bug fixes.
New Features and Updates
We are pleased to announce the release of two new features: analytics reports and company documents . Analytics Reports You can now create analytics reports for specific clients or company-wide. You can select annual, year to date, monthly, or custom date range. Analytics includes call and case report locations, detailed breakdowns of Nature of Calls, officer response times, and information about activity over time. This feature allows you to download analytics reports in PDF format. Analytics reports can be accessed through the top bar, and access can be adjusted for different permissions groups.
Read about Orna computer aided dispatch software updates for October 2021. Updates include launch of Orna Client Portal, customizing self-initiate, and improved usability.
At Kerkton Security Technologies, we have been busy updating our private security dispatch software, Orna. Read on to learn about our latest updates which can make your job easier.
Guard tour management systems help security agencies fulfill customer requirements and ensure properties receive the patrol service or static guard service requested. Today we are pleased to announce a remodeled tour management system that is available in preview. This update will allow for more customization than the previous version and is much easier to manage.
The automated emails generated for your clients, each email will now include a hyperlink to view the report. The hyperlink allows the recipients to open the report in their browser avoiding the email client restrictions that prevent large attachments. Images that were associated to a note or tour stop issue will now be included in the file. This update will pave the future for enhancements with case reports and calls for service.
Our team has been working hard to integrate with stripe for billing and the management of payment information for Orna subscriptions. This will allow for our staff to focus more on application development and less time on the management of client accounts, ultimately benefiting everyone. Some the benefits for our clients will include more frequent communication on expired cards and upcoming subscription renewals. However, one of the bigger benefits will be grace periods which you can review further on payment management . Customers will be migrated over in stages throughout June and July.
Duplicate Tours and Stops In Tour Management
System administrators can now duplicate a tour in the administration module. When duplicating a tour, it will also duplicate all stops associated to save you time re-creating your setup. The team has also added a copy to new button for stops.
Your dispatchers and patrols can document starting and ending mileage for their patrol vehicle when transporting prisoners, patients or anytime your policy requires it. Documenting mileage is done on a per responder basis, allowing companies to capture multiple mileage reports for the same call. This will be beneficial for those who have a standard policy when transporting someone that might present a liability issue, contract requirements or simply for billing purposes.